kiko Privacy Policy

This page describes what data we collect when you use kiko, how we protect that data, and what rights you have over your information. Our kiko platform takes privacy seriously because trust is foundational to our relationship with every player.

We at kiko collect personal information necessary to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, manage your account, and comply with applicable law. This policy outlines exactly what we collect, how we use it, and whom we share it with.

Our kiko policy applies to all users accessing our platform from supported jurisdictions. If you do not agree with our practices, you should not create a kiko account. By using kiko, you accept the terms of this privacy policy.

What We Collect on kiko

We at kiko collect several categories of information:

Account registration data: Email address, username, password (encrypted), date of birth, full name, phone number.
Identity verification data: Government-issued ID number, photo ID, selfie for face matching (collected only when you request significant withdrawals or if we detect suspicious activity).
Payment information: Payment method details (e.g., linked bank account or wallet identifier), transaction history, deposit and withdrawal records.
Gaming activity: Game selections, bet amounts, play timestamps, win/loss outcomes, account balance history.
Device and usage data: IP address, browser type, operating system, referring URL, pages visited on kiko, time spent in each section.
Communication data: Emails, chat transcripts with our kiko support team, feedback forms.

We do not collect more than necessary. We do not ask for your mother's maiden name, your salary, or other data unrelated to account verification and gameplay. Our kiko collection is targeted and minimal.

How We Use Your Data on kiko

We at kiko use your data for:

Account management: Creating and maintaining your kiko account, resetting passwords, handling login requests.
Payment processing: Verifying deposits and withdrawals through our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).
Identity verification: Confirming you are who you claim to be, especially during high-value withdrawals or fraud investigations.
Fraud and security: Detecting suspicious activity (multiple failed logins, unusual geographic access patterns, rapid large deposits followed by immediate withdrawals), preventing money laundering, and protecting against account takeover.
Legal compliance: Complying with local law, responding to legal requests, maintaining audit trails.
Support: Responding to your inquiries via email or live chat, troubleshooting technical issues.
Platform improvement: Analyzing user behavior (aggregated, anonymized) to identify bugs, improve user experience, and develop new features on kiko.

We do not use your kiko data to sell to advertisers, build marketing profiles to resell, or pursue purposes unrelated to operating our platform. If our use changes, we will notify you.

We may store your data outside your jurisdiction

Our kiko servers may be located outside Indonesia. This means your personal data may be transferred to, and stored in, countries other than where you reside. By using kiko, you consent to this cross-border data transfer.

Third Parties and Data Sharing

We at kiko share your data with third parties only when necessary:

Payment processors: We share payment method details and transaction amounts with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank (online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals.
Identity verification services: We may share your government ID and selfie with third-party verification providers to confirm your identity.
Fraud and compliance vendors: We may share your activity data with fraud-detection and anti-money-laundering service providers.
Legal and law enforcement: We may disclose your data to law enforcement, regulators, or courts if required by law or if we believe disclosure is necessary to protect our kiko platform or users.

We do not sell your data to marketers, data brokers, or other commercial entities. Our third-party partners are contractually bound to protect your data and use it only for the purposes we specify.

Cookies and Tracking on kiko

We at kiko use cookies (small text files stored on your device) and similar tracking technologies to:

Keep you logged into kiko across sessions (essential for functionality).
Remember your language preference and account settings.
Analyze user behavior to improve our kiko platform (analytics cookies).
Detect fraud and security threats.

Most browsers allow you to refuse cookies or alert you when a cookie is being set. However, blocking cookies may prevent our kiko platform from functioning correctly (e.g., you may be logged out frequently). We recommend allowing cookies so kiko works as intended.

Your Rights Regarding Your kiko Data

You have the following rights over your kiko data:

Access: You may request a copy of all personal data we hold about you on kiko.
Correction: If your kiko data is inaccurate, you can request we correct it.
Deletion: You may request we delete your kiko data, subject to legal retention requirements and outstanding transactions.
Portability: You may request we provide your kiko data in a portable format suitable for transfer to another service.
Opt-out of marketing: If we send promotional emails, you can unsubscribe via the link in each message.

To exercise any of these rights, contact our kiko support team with your request. We will respond within a reasonable timeframe, typically within 30 days. Some requests may require identity verification for security reasons.

Our kiko data retention

We retain account data for as long as your kiko account is active
After account closure, we retain data for 7 years if required by local law
Payment records are kept for audit and compliance purposes
Support chat logs are retained for 2 years
Identity verification documents (photo ID, selfie) are deleted after verification or when no longer needed

Security of Your kiko Data

We at kiko employ industry-standard security measures to protect your data:

All connections to kiko are encrypted using SSL/TLS (indicated by "https://" in your browser's address bar).
Your password is encrypted using secure hashing algorithms; we never store your plain-text password.
Our kiko servers are protected by firewalls and intrusion-detection systems.
Our staff can access your data only when necessary for support or compliance; access is logged and audited.
We conduct regular security assessments and penetration testing on our kiko platform.

However, no security is absolute. If a kiko data breach occurs, we will notify affected users and relevant authorities as required by law. Your responsibility is to keep your kiko password confidential and log out of shared devices.

Contact Us About Your kiko Privacy

If you have questions about our kiko privacy practices, concerns about your data, or wish to exercise your rights, contact our kiko support team:

Email: [email protected] (English and Indonesian support available).
Live chat: Available 24/7 on the kiko website and mobile app.
Mail: You may send written requests to our kiko office (address available on request through support).

Our kiko team will acknowledge your inquiry within 48 hours and respond substantively as soon as possible.

Policy Updates and Local Law Compliance

We at kiko may update this privacy policy occasionally to reflect changes in our practices or applicable law. If we make material changes, we will notify all kiko users via email and update the "last modified" date on this page. Continued use of kiko after such notification means you accept the updated policy.

Our kiko privacy policy is written to comply with data protection laws in jurisdictions where we operate. Different regions have different rules—some require longer data retention, others grant users expanded rights. Our kiko policy reflects the strictest requirements applicable to our user base, so you receive strong protections regardless of your location.

If you access kiko from Jakarta, Surabaya, Bandung, Medan, or Semarang, or during Idul Fitri, Idul Adha, Imlek, or Nyepi holidays, the same privacy commitments apply. We do not vary our data practices based on location or season. Our kiko privacy policy is uniform across all supported jurisdictions and applies equally to all users.